Sales & Customer Service Assistant

Are you a confident communicator who enjoys solving problems and delivering great customer service? Do you thrive in a fast-paced environment where attention to detail and reliability are valued? Are you looking for a stable, long-term role with opportunities to learn, grow, and build technical knowledge over time? If so this could be the role for you!

Newark Cylinders offers exactly that. As a family-run manufacturing business with a strong reputation built over nearly 50 years, they combine hands-on support, a friendly team culture, and real opportunities for progression. If you're motivated, organised, and ready to develop both sales and technical skills, this could be the perfect next step in your career.

As a Sales & Customer Service Assistant you will begin by supporting senior members of the Sales team with:

• Handling general administrative duties
• Contacting and qualifying new sales leads
• Responding to customer enquiries by phone, email, and face-to-face (non-technical)
• Preparing quotations and processing orders (non-technical)
• Providing after-sales care (non-technical)

As experience and product knowledge develop, the role will expand to include:

• Handling technical enquiries across multiple channels
• Producing technical quotations
• Processing technical orders
• Providing technical after-sales care

Newark Cylinders offers more than just a job-it provides a long-term career path within a business that takes pride in its products and its people.

Employees benefit from:

• Secure, full-time employment in a growing, family-run organisation
• A supportive and friendly workplace culture
• Opportunities for continuous learning and technical development
• Regular performance reviews and potential for salary progression
• Free on-site parking and a casual dress environment

The ideal candidate will:

• Thrive in a customer-focused environment where accuracy and communication matter
• Demonstrate strong written and verbal communication skills
• Be dependable, punctual, and eager to learn
• Have a good level of IT competence (particularly with Microsoft Excel)
• Possess strong literacy and numeracy skills
• Experience in plumbing or heating systems is an advantage, but not essential-training will be provided.

How to Apply

This is an excellent opportunity for someone looking to build both commercial and technical expertise in a well-regarded business. Newark Cylinders is looking for a motivated individual who is ready to grow alongside the company.